Refunds and cancellation

Cancelling Pro

An owner or admin cancels Pro in the dashboard under Settings › Billing, at any time. Pro keeps running to the end of the month you paid for; then your organisation moves to Free and is not charged again. Until then you can withdraw the cancellation with one click.

The Pro fee is charged a month at a time and is not refunded for a month already started, except as below or where the law requires it.

Your credit

• Included Usage comes with your plan each month. It is not cash: it expires at the end of the month and is not refundable.
• Purchased credit (top-ups, by hand or automatic) never expires and stays in your balance, also after you move from Pro to Free.
• Unused purchased credit from a top-up in the last 30 days is refunded on request. Older credit is not refundable, but it stays yours to use.

When Saram gets it wrong

• If a session fails because of a fault on Saram's side, the Usage it spent goes back to your balance automatically.
• If you were charged by mistake (a duplicate charge, a Pro renewal after you cancelled, an automatic top-up above the budget you set), write to us within 30 days and we refund it in full.

A run that ends without its persona reaching the goal is not a fault: finding where people get stuck is what a run is for. Usage a run held and did not use always goes back to your balance when it finishes.

Model provider charges

What your model provider bills for a run's model calls is between you and that provider. Saram does not collect it and cannot refund it.

How to ask for a refund

Write to support@saram.sh from an owner or admin of the organisation, with its name and the invoice or top-up in question. We answer within two business days. An approved refund goes back to the card that paid, and usually shows there within 5 to 10 business days.

Please write to us before disputing a charge with your bank; we can usually fix it faster.

Closing your account

Cancel Pro, then write to support@saram.sh to close the account. Unused purchased credit is refunded as above. What happens to your data is in the privacy policy.

Nothing here limits rights you have under the law where you live. Prices and plans are on the pricing page; the full terms are the terms of service.